About Us

Thousands of People in the United States call 9-1-1 every day, seeking help and assistance in a manner of urgency in a time of crisis. These calls are routed to the nearest Public Safety Answering Point, also known as a PSAP. When a 9-1-1 call is made in Polk County, North Carolina or from a cell phone that hits a cell tower in Polk County, the call for help is routed to the Polk County E 9-1-1 Communications Center, a department within the Polk County Local Government. Highly trained, professional Telecommunicators staff this Center 24 hours a day, 7 days a week, 365 days a year to assist you with whatever emergency that you may have.


Our personnel

Here at the Polk County E 9-1-1 Communications Center, our personnel includes a Communications Director, Operations Manager, TAC, 3 ATACs, 8 Full-time Telecommunicators, and 11 Part-time Telecommunicators.




Agencies We Serve

Law Enforcement Agencies

Polk County Sheriff
Columbus Police Dept.
Saluda Police Dept.
Tryon Police Dept.

Fire Departments

Green Creek
Mill Spring
Sunny View

EMS / Rescue

Polk County EMS
Polk County Rescue Squad

Forest Service

NC Forest Service


*Polk County 9-1-1 Communications also provides support and mutual aid services for our neighboring Counties; Henderson and Rutherford County in N.C., and Spartanburg County in S.C.*

As well as serving our Polk County’s many emergency service agencies, we also take calls and page certain on call personnel. At night, on weekends and holidays administrated phone lines, are answered for some County and City departments that receive calls that cannot wait till the next business day. Remember, we are here for you.