Thousands of People in the United States call 9-1-1 every day seeking help in a time of crisis. These calls are routed to a Public Safety Answer Point or PSAP. When a 9-1-1 call is made in Polk County North Carolina or from a cell phone that hits a cell tower in Polk County, the call for help is routed to the Polk County E 9-1-1 Communications Center, a department of Polk County Local Government.  Highly trained, professional Telecommunicators staff this Center 24 hours a day, 7 days a week, 365 days a year to assist you in your time of crisis. Equipped with some of the latest technology possible they gather the need information and send the appropriate emergency response.

The County Communications Center dispatches four Law Enforcement Agencies, EMS service, Rescue Squad, six Fire Departments and NC Forestry. We also take calls and page certain on call personnel. At night, on weekends and holidays administrated phone lines, are answered for some County and City departments that receive calls that cannot wait till the next business day.